Privacy Policy

Information we collect

When you ask for service, we collect the information needed to contact you and evaluate your request, including your name, company if given, email, phone, service location, equipment or service needs, preferred window, notes and any separate SMS choice. We may collect limited technical and anti-abuse information necessary to secure the forms. We do not ask for a payment card number in our service-request forms.

How we use it

We use this information to respond to inquiries, estimate and arrange work, maintain customer and business records, detect abuse, administer agreements, and send essential service updates. A request is not a confirmed appointment until we explicitly confirm it. We do not use the service request as consent for third-party marketing.

Service providers

We use limited business service providers as needed to operate the website and communications, including website hosting, database storage, Google email and calendar, and TextBee for business-owner alerts. They process information to support our operations, not as purchasers of customer records. Payment services, if later enabled, will be identified in updated checkout disclosures.

Data sales and advertising

We do not currently sell, license, or share identifiable customer service-request information with data brokers, lead resellers, or unrelated third-party advertisers. We do not currently operate a broker-sales program or export customer records for resale. Future changes would require a revised notice, applicable legal compliance, and an appropriate consumer choice before the change takes effect. Marketing and broker use are separate from service-request handling.

Text messages

Our current SMS system notifies our business phones when requests arrive. We do not currently send promotional texts to customers through these forms. If optional customer texting is introduced, we will present a separate consent choice and instructions for stopping messages. Consent is not required to request service.

Your privacy choices

You may ask to access, correct, or delete your information, or opt out of any future sale/sharing by visiting our Privacy Choices and Rights Center. Requests may require identity verification before we disclose or change records. We honor browser Global Privacy Control signals where applicable. We do not require opt-out requests to agree to marketing.

Retention and security

We keep information only as reasonably needed for service, customer relationships, accounting, disputes, legal obligations and security, and apply access controls and technical safeguards. No internet transmission is completely risk-free. Information from a service request is not shared publicly.

Children and sensitive information

Our services are directed at adults and commercial property representatives. Do not submit Social Security numbers, payment-card numbers, medical information, private access codes or other sensitive details in free-text fields. We do not sell sensitive data.

Changes

We will post meaningful changes to this policy here and update its effective date. You can contact us at winklerhvac724@gmail.com about any privacy concern.